Returns & Refunds Policy

Returns

Change of mind returns

Each of our products are customised and bespoke so we do not offer returns or refunds for change of mind or other circumstances.

Faulty products

You may return faulty products. Once we have received and examined the product we will, depending on the failure, either dispatch a new or repaired replacement product or refund you the price of the relevant product.

Nothing in these terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.

Please contact us via email contact@clubhousetrading.com or call 02 8188 3420 if you require additional information.

Return Conditions

Item condition

We ask that all returned products are in an unworn original condition, and all original tags are attached and/or are in their original packaging.

Proof of purchase

Any item presented for return needs to be accompanied with its proof of purchase. Proof of purchase will normally be in the form of an invoice or delivery note supplied to you by Clubhouse Trading. If you cannot locate your invoice or delivery note, please contact our customer service team and we will be able to assist in providing you with a copy to include with your return.

Faulty items

Faulty goods will be repaired, replaced or refunded according to the statutory rights of the customer.

Refund transactions

Refunds will only be issued in the same form as the original payment.

If a product is deemed to be faulty or we have sent you the wrong product, we will cover the cost of posting the item back.

 

If you feel that your return falls outside of our policy, then you will need to email contact@clubhousetrading.com or call our Head Office on 02 8188 3420 to confirm if your return can be accepted.